FAQ'S

❓ Frequently Asked Questions (FAQs) – Zeerani

1. What is Zeerani?

Zeerani is an online store based in the UAE, offering high-quality fashion, lifestyle, and accessories.

2. Where do you deliver?

We deliver all across the UAE. International delivery may be available on request — please contact our support team for details.

3. How long does delivery take?

Orders are typically delivered within 2–4 working days across the UAE. Remote area deliveries may take slightly longer.

4. What are the delivery charges?

Delivery charges are shown at checkout and may vary based on location and order value. Sometimes, we offer free delivery promotions on eligible orders.

5. How can I track my order?

Once your order is confirmed, you will receive a tracking number via SMS/email to follow your shipment.

6. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Credit/Debit Cards (Visa & Mastercard)
• Secure online payment through Zambeel

7. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across the UAE for your convenience.

8. Can I return or exchange my order?

Yes. We offer returns/exchanges within 7 days of delivery, provided the item is unused, unworn, and in its original packaging. Some products (e.g., personal care items) may be non-returnable for hygiene reasons.

9. How do I request a return?

Simply contact our support team via email/WhatsApp with your order number. Our courier will pick up the item from your address.

10. Are the products authentic?

Absolutely. Zeerani ensures that all products sold are 100% genuine and sourced directly from trusted suppliers.

11. How do I contact customer support?

You can reach us at:

• 📧 Email: care.zeerani@gmail.com
  

12. Does Zeerani have offers or discounts?

Yes, we regularly run seasonal sales, bundle deals, and exclusive discount codes. Keep an eye on our homepage and social media channels for updates.